Clear information. Clear expectations.
Review the information, policies and terms that support our digital services and client relationships.
1. Digital Services
Our services involve digital work that may be customised specifically for a client. Cancellation and refund eligibility can depend on the stage of the project and work already performed.
2. Project Advance
Our standard project arrangement requires a 10% advance. The advance helps cover initial project setup, required tools and resources. If a client cancels after work has commenced, the advance may not be refundable where it has already been applied to project work, tools, resources or other costs, subject to applicable law and the specific circumstances.
3. Cancellation Before Work Begins
If a project is cancelled before work has commenced and before non-refundable project costs have been incurred, we will assess the refund applicable to the circumstances and any agreed project terms.
4. Cancellation After Work Has Started
If work has already commenced, we may retain amounts reasonably attributable to work performed, project costs and non-refundable third-party expenses. Where appropriate, any remaining refundable amount will be assessed based on project status.
5. Completed Work
Once agreed work has been completed and delivered, refunds are generally not available for dissatisfaction based solely on a change of preference where the delivered work conforms to the agreed scope. This does not affect any mandatory rights the customer may have under applicable law.
6. Revisions
Where revisions are included in the agreed project scope, we will provide the agreed revisions. Additional changes outside the agreed scope may incur additional charges.
7. Third-Party Costs
Third-party costs already incurred and not reasonably recoverable may be deducted from any applicable refund where permitted by law.
8. Refund Processing
Where a refund is approved, we will normally process it using the original payment method where reasonably possible. Processing times may depend on the payment provider or financial institution.
9. Contact
ZAM BROTHERS LIMITED
Company Number: 16530411
Flat 12 Southern Court, Honeywall,
Stoke-On-Trent, England, ST4 1NE
info@zambrotherslimited.com
+44 7868 178077